Step one
Choose a product on your country's page
Each product has its own page, and each page belongs to a single country. The price is in that country's currency and delivery takes place within it.
Before ordering, read the whole product page: what kind of product it is (dietary supplement or topical cosmetic), what the label lists, and what it costs.
If a product is not delivered to your country, it cannot be ordered from another country's page. We do not ship abroad.
Step two
Fill in the form: name and phone number
The form is on the product page itself and has two fields. There is no third one.
- Your name
- The name you would like the advisor to use, so they know who they are speaking to when they call.
- Your phone number
- A number in the delivery country where you can be reached. With a number from another country, the advisor cannot call and the order does not move forward.
- Nothing more
- We do not ask for an email, a postal address, an ID or bank details. Sending the form is neither a payment nor a commitment to pay.
Step three
Wait for the advisor's call
Once we receive your form, an advisor calls you. This call is required: without it, the order is not shipped.
On the call, we confirm four things: the product and quantity, the exact delivery address, the agreed delivery time, and the amount you will pay the courier, which is the price on the product page times the quantity, delivery included.
It is also the time for your questions: what is in the parcel, the instructions printed on the label, the amount. If we cannot reach you, we try again later.
Step four
Receive the parcel and pay the courier
The courier brings the parcel to the agreed address. Check it before paying: the product name printed on the pack, the format and the condition of the packaging.
If everything matches, you pay the courier there and then. There is no upfront payment and no extra charge. Ask on the call which payment methods the courier accepts.
If something does not match your order, or the packaging is damaged, you can refuse the parcel. Since payment only happens at that moment, refusing it costs you nothing.
No account
What you do not need to order
You do not need to sign up, create a password or give an email address. You do not need a card, a bank account or a payment app.
You sign nothing in advance. The real commitment only comes when you accept and pay for the parcel; until then, you can change your mind.
There is no subscription: one order is one order. If you want another product later, you fill in the form on its page again.
If something goes wrong
What to do if things do not go as planned
If nobody calls you, the number probably has a typo or is from another country. Send the form again with the right number from the delivery country.
If you change your mind before delivery, say so on the call with the advisor. If the parcel is already on its way, refuse it at the door: you pay nothing.
If you receive something other than what you ordered, do not accept it and explain it to the courier on the spot. The advisor will follow up afterwards.