Delivery area
We deliver only within your country, never abroad
Each product page belongs to a single country, and delivery takes place within it. We do not ship abroad.
For the same reason, the phone number in the form must be from the delivery country. With a number from another country, the order does not move forward; a relative's number in the delivery country is fine.
The call
What we agree on during the advisor's call
On the confirmation call, we agree on what will be delivered, where, when and for how much.
- Product and quantity
- Which product you receive and how many units.
- Delivery address
- The full address, with street number and postal code, plus any directions the courier needs to find you.
- Delivery time
- We agree on a delivery time. If it does not suit you, we change it on the call.
- Total amount
- The price on the product page times the quantity. The advisor adds no shipping or other fee, and tells you this amount before anything ships.
Payment
You pay the courier
Payment happens on delivery, directly to the courier. We charge nothing in advance. This is what cash on delivery means.
Before delivery, we never ask for a card number, a bank transfer or an app payment. Our advisor never asks for bank details, codes or payment in advance over the phone: if someone asks you for that in our name, it is not our advisor.
To know which payment methods the courier accepts at your delivery, the best thing is to ask on the confirmation call.
Delivery included
Delivery is included in the price
The price shown on the product page includes delivery. There is no extra shipping fee, whatever the country and the address.
The advisor who calls you adds nothing to the price. If you order several units, you pay the product page price for each one, nothing more.
The delivery time depends on the country, your address and the carrier. The advisor agrees on it with you during the call, before the parcel ships.
At delivery
What to check before paying
Before paying, take a moment to check that the parcel is intact, dry and closed.
If it is damaged, opened or does not match your order, you can refuse it and pay nothing, precisely because payment only happens at that moment.
If everything is in order, you pay and the order is complete: after payment, there are no returns or refunds. No extra fees, no subscription, no recurring delivery.