Returns: what happens if the parcel is refused

At the door

Check the parcel before paying

A problem is easier to solve before you pay, while the courier is still with you.

Check the parcel's condition: intact, dry and closed.

If something is wrong, say so straight away and do not accept the parcel. After payment, no return is possible.

Refusal

If you do not accept the parcel

You can refuse the parcel without giving a reason. Tell the courier and the parcel goes back.

You pay the courier nothing, and we never asked for bank details that anything could be charged to.

If the advisor calls back, you can tell them why, for example a mistake in the address, the product or the delivery time.

Order in progress

If you change your mind before delivery

As long as you do not have the parcel, the simplest thing is to cancel the order on the call with the advisor. You can also change the quantity, the address or the delivery time there.

If you have already spoken to the advisor and changed your mind afterwards, refuse the parcel at the door.

You paid nothing in advance, so there is nothing to refund.

Damaged product

If the parcel arrives damaged or opened

If the packaging is damaged, wet or opened, do not accept the parcel while the courier is still there.

That is why it pays to look before paying: a paid product is not taken back or refunded.

If you notice a problem afterwards, you can describe it to us at contact@articuvida.com, with the printed product name and the condition of the packaging. This does not open a return.

Wrong product

If the product is not the one you ordered

Before paying, compare the name printed on the packaging and the format with the product page you ordered from.

If the name, the form or the quantity does not match the product page, do not accept the parcel: you pay nothing.

This check happens before paying, because afterwards no return is possible. For a question about your order, write to contact@articuvida.com.

After payment

If you have already paid and want to return the product

Once the order is paid, we accept no returns and give no refunds. This applies to every country and every product in the catalog.

The moment to decide is therefore the delivery: you check the parcel while the courier is there, and you refuse it if it does not suit you. You then pay nothing.

If you have a problem with the order after paying for it, you can write to contact@articuvida.com. It will not lead to a return or a refund.

Common questions

Can I refuse the parcel without giving a reason?

Yes. Tell the courier at the door. You pay nothing, since payment only happens when you accept the parcel.

Does cancelling before delivery cost anything?

You paid nothing in advance and we never asked for bank details, so nothing can be charged. On the same call, you can also change the quantity, the address or the delivery time instead of cancelling.

What if the product arrives damaged?

Do not accept the parcel: refusing it at the door costs nothing. Check it before paying, because a paid product is not taken back.

I received a different product from the one I ordered: what now?

Compare the printed name with the product page. If you have not paid yet, refuse the parcel. If you have already paid, there is no return; you can describe the case to us at contact@articuvida.com.

How many days do I have to return a paid product?

None: after payment, we accept no returns, in any country. You can refuse the parcel at the door without paying anything, or cancel the order for free before it ships.